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Our successes

International FMCG Business
Cultural Development/Values Alignment
Business need
How to create a new local culture in an organisation recently merged globally?
Process
Established a platform for organisational readiness for a variety of change initiatives through various strategies and activities.
Results
Goal of one culture of merged company achieved. Significant behavioural change occurred & sustained.

Leadership Development
Business need
How to instill in managers the capabilities to lead manage develop and coach their people?
Process
Designed, implemented and evaluated leadership development program for 100+ leaders. Developed on the job coaching tools. Developed organisational leadership philosophy, behavioural indicators, measurements, reward and recognition process.
Results
Significant focus on Leadership Increased focus on succession planning and talent management. Appropriate behaviours established for reward process

Business Process Improvement Change Management
Business need

How to achieve a customer service strategy, meet business requirements and restructure the sales force?
Process
Scoped and managed project, detailing all activities required. Developed change management, communication and education plan and implementation. Managed a part-time team of 30 people to implement.
Results
Improved level of independently measured customer satisfaction. Annualised cost savings in millions. Removal and centralisation of duplicated business processes. Complete success of all change management and communication components. Seamless transition to new methods.

Business Process Improvement
Business need

How to align variations in sales to variable costs, whilst maintaining control of product, price and placement?
Process
Facilitated development of new business model. Scoped and developed detailed project plan. Developed change management, communication and education plan and implementation. Managed a part-time team of 19 to implement.
Results
Aligned variable costs to changes in volume. Significant annualised cost savings. Significant reduction in cash variances to acceptable cost of doing business. Minimal disruption to customers. Success of all change management and communication components.

International FMCG Business — operating in Fiji
Change Management
Business need

How to ensure company alignment of the customer service strategy through a reorganisation of a sales force in the Fijian market place?
Process
Scoped and developed detailed project plan. Coached project manager. Established operating principles with project team. Facilitated whole company customer service strategy. Developed communication and training plan within change management strategy. Considered cultural needs.
Results
Skilled and motivated sales force aligned to company objectives achieving a high level of customer satisfaction, measured externally. Acceptance of need for and change by affected staff. Complete success of all change management and communication components. Seamless transition to new methods. Commitment of other functions to their role in the customer service strategy.

Rental Car Multinational
Leadership Development
Business need

How to instill in managers the capabilities to lead, manage, develop and coach their people?
Process
Design, implementation and evaluation of leadership programs for three levels of management in Australia and New Zealand.
Results
Clarity of roles and accountabilities. More effective performance management. More effective and appropriate selection of staff.

National Airline
Leadership Development
Business need

How to instill in Managers the capabilities to lead manage develop and coach their people?
Process
Design, implementation and evaluation of leadership programs for three levels of management in Australia.
Results
Clarity of roles and accountabilities. More effective performance management. More effective and appropriate selection of staff.

Boutique Service & Lobby Group
Change Management
Business need

How does a small organisation, recently tripled in size, recognising the need to change, retain the good of its intimacy?
Process
Conduct of organisation development analysis, workshops. Establishment of effective planning process, performance management process.
Results
Vision for the future. Clarity of roles of organisation and individuals. Clear accountabilities. More effective performance management. Business plan development and implementation.

Performance Management
Business need

How does the organisation determine measures of success and effective performance?
Process
Development of business plan. Development of planning process. Development and communication of performance management system. Development of consistent, equitable reward system.
Results
Clarity of roles. Clear accountabilities. Simple, workable performance management and reward system.

Performance Management
Business need

How to enhance the performance of a senior manager?
Process
One on one coaching to improve personal productivity.
Results
Completion of business plan. Regular staff meetings for enhanced performance Enhanced communication style. Further development of interpersonal skills.

Government Instrumentality
Change Management
Business need

How does a large government department ensure consistency of learning and development of over 700 providers?
Process
Architect of the framework for the development of learning and development strategy across 700+ providers.
Results
Significant funding allocated to strategy and implementation development. Establishment of top level project plan for organisation to implement.

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